Manage Trips
Your travel safety and support guide. Use this before, during, and after your trip.
Tour Leader
First contact on WhatsApp for almost any trip problem
24/7 Support
If the Tour Leader is unreachable
WhatsApp or call
+49 151 51 860 860
Local Emergency
Life-threatening cases first.
Europe : 112
US : 911
Travel Insurance
Call your insurer’s 24/7 line for hospital payment and evacuation
Find your document
- Search your email for Voucher, Booking, Itinerary,E-ticket, or Safarbaz Travel.
- Check Spam or Promotions.
- Log in to My Account and download your PDFs.
- If you still cannot find them, message the Tour Leader on WhatsApp.
If something goes wrong
This is not an emergency. Open My Account or read Booking Policies
Safarbaz Travel will never ask you to pay extra by gift card, crypto, or a private personal account. Stop. Screenshot the message. Contact 24/7 Support.
Go to the airline desk first. Keep boarding pass and delay papers. Then message the Tour Leader. Do not buy a new ticket until the airline or Tour Leader confirms.
File a PIR at the airline desk before leaving the airport. Keep the PIR number. Message the Tour Leader. Buy only essential items and keep receipts for insurance.
Go to the nearest police station and get a report. Then go to your embassy or consulate for an emergency travel document. Message the Tour Leader with the report photo.
Call local emergency if it is urgent: 112 in Europe, 911 in the US. Then call your travel insurance 24/7 line. Then message the Tour Leader.
Before you travel
- Save the Tour Leader WhatsApp number.
- Save the 24/7 number: +49 151 51 860 860
- Download your invoice and voucher from My Account.
- Take a photo of your passport and insurance card.
- Add local emergency: 112 in Europe, 911 in the US.
Need booking rules, refunds, or privacy details? Open the Trust & Safety Center.