Refund & Cancellation Policy
Last Updated: October 15, 2026
Introduction
This Refund & Cancellation Policy applies to all bookings and travel services offered by SAFARBAZ TRAVEL AND TOURISM – FZCO, including tours, travel packages, hotel accommodations, transportation, airport transfers, sightseeing activities, visa-related services, and other travel-related products.
This Policy forms an integral part of our Terms and Conditions and applies to all bookings made through our website unless specific cancellation and refund terms are expressly stated for a particular travel service or package.
By making a booking through our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy before completing your purchase.
IMPORTANT NOTICE
Each tour, travel package, hotel reservation, transportation service, visa-related service, and other travel product offered through SAFARBAZ TRAVEL AND TOURISM – FZCO may have different cancellation, amendment, and refund conditions depending on the applicable supplier or service provider.
Customers are responsible for reviewing the specific refund and cancellation terms displayed on the relevant booking page before completing a reservation.
Where a package is marked NON-REFUNDABLE, no refund will be issued except where required by applicable law.
Where a package includes specific refund conditions, those conditions shall apply to that booking.
If no package-specific refund conditions are displayed, the provisions of this Refund & Cancellation Policy together with the applicable supplier terms shall govern the booking.
By completing a booking, the customer confirms that they have reviewed and accepted the applicable cancellation and refund conditions before payment.
1. Nature of Our Services
SAFARBAZ TRAVEL AND TOURISM-FZCO provides travel-related services only and does not manufacture, sell, or ship physical products. As a result, traditional product returns do not apply to any booking made through our website.
Our services include, but are not limited to, tours, travel packages, hotel accommodations, transportation, airport transfers, sightseeing activities, visa-related services, travel consultations, and other travel arrangements offered directly by SAFARBAZ TRAVEL AND TOURISM-FZCO or through authorized third-party travel suppliers.
2. Booking Confirmation
A booking becomes confirmed only after full or partial payment has been successfully received, the reservation has been accepted by the relevant travel supplier where applicable, and a confirmation has been issued by SAFARBAZ TRAVEL AND TOURISM – FZCO.
By completing a booking, the customer confirms that all passenger information is accurate and accepts this Refund & Cancellation Policy together with our
3. Package-Specific Refund Policy
Every tour, travel package, or travel service may have its own cancellation and refund conditions.
Where a package or service is eligible for a refund, the applicable refund conditions, cancellation deadlines, administrative fees, supplier charges, and any limitations will be clearly displayed on the relevant booking page or package description before payment.
Where a package or service is identified as NON-REFUNDABLE, this will be clearly indicated on the relevant booking page, and no refund will be issued except where required by applicable law.
If no specific refund conditions are displayed for a particular booking, this Refund & Cancellation Policy together with the applicable supplier terms shall govern the booking.
4. Non-Refundable Services
Unless otherwise stated in writing, the following items are generally non-refundable once confirmed or processed:
- Visa application fees
- Embassy or consular fees
- Government charges
- Service fees
- Processing fees
- Travel insurance premiums
- Airline tickets designated as non-refundable
- Promotional or discounted travel packages identified as non-refundable
- Supplier charges that are expressly stated to be non-refundable
5. Customer Cancellations
Customers may request to cancel their booking by contacting us via the Contact Customer Service page in writing, using the contact details provided on our website.
Cancellation requests are effective only when acknowledged by SAFARBAZ TRAVEL AND TOURISM – FZCO.
Refund eligibility depends on the cancellation terms applicable to the specific booking and may be affected by supplier policies, cancellation deadlines, administrative fees, banking charges, and any non-refundable components of the booking.
Failure to use a booked travel service, failure to arrive on time, or voluntary cancellation after departure may result in no refund being available.
6. Supplier Cancellations
If a travel supplier, airline, hotel, tour operator, destination management company (DMC), cruise operator, transportation provider, or other third-party service provider cancels or significantly changes a booked service, SAFARBAZ TRAVEL AND TOURISM – FZCO will make reasonable efforts to assist the customer in obtaining any refund, credit, rescheduling option, or alternative service made available by the supplier.
SAFARBAZ TRAVEL AND TOURISM – FZCO cannot guarantee the outcome of any refund request where the decision rests solely with the relevant supplier.
7. Booking Amendments
Requests to modify a confirmed booking, including travel dates, passenger names, destinations, accommodations, or other travel arrangements, are subject to availability and the policies of the relevant supplier.
Additional charges, fare differences, supplier amendment fees, or administrative fees may apply.
Certain bookings may not be amendable after confirmation.
8. Travel Insurance
SAFARBAZ TRAVEL AND TOURISM – FZCO strongly recommends that every customer purchase comprehensive travel insurance immediately after confirming a booking.
Travel insurance should ideally include coverage for:
- Trip cancellation
- Trip interruption
- Medical emergencies
- Emergency evacuation
- Lost, stolen, or delayed baggage
- Flight delays
- Supplier insolvency
- Natural disasters
- Other unforeseen circumstances
Insurance claims are handled exclusively between the customer and the insurance provider. SAFARBAZ TRAVEL AND TOURISM – FZCO is not responsible for claim decisions, reimbursement amounts, claim processing times, or policy coverage.
9. Refund Processing
Where a refund is approved, it will be processed in accordance with the applicable supplier policies and any contractual obligations governing the booking.
Refunds may only be issued after funds have been received from the relevant supplier where applicable.
Refund processing times vary depending on suppliers, payment processors, banks, credit card issuers, and international banking procedures.
Transaction fees, currency conversion costs, wire transfer fees, payment gateway charges, and similar financial charges may not be refundable unless required by applicable law
10. Force Majeure
SAFARBAZ TRAVEL AND TOURISM – FZCO shall not be liable for any delay, cancellation, modification, loss, damage, or failure to perform its obligations where such circumstances arise from events beyond its reasonable control.
These events include, but are not limited to:
- Natural disasters
- Severe weather
- Floods
- Earthquakes
- Wildfires
- Epidemics and pandemics
- Government actions
- Travel advisories
- Border closures
- Immigration restrictions
- War
- Terrorism
- Civil unrest
- Labor strikes
- Transportation disruptions
- Technical failures
- Any other event that is beyond the reasonable control of the Company
In the event of a force majeure event, the Company will make reasonable efforts to notify affected customers and assist them in exploring available options, subject to the policies of the relevant suppliers.
11. Third-Party Suppliers
SAFARBAZ TRAVEL AND TOURISM – FZCO acts as a travel agency and booking facilitator unless expressly stated otherwise.
Hotels, airlines, cruise operators, transportation companies, destination management companies (DMCs), local tour operators, and other travel providers operate independently.
Each supplier remains solely responsible for the services they provide and for compliance with their own contractual obligations.
The Company is not responsible for the insolvency, cancellation, or failure of any third-party supplier. In such cases, any refund or alternative arrangement will be subject to the policies and capabilities of the relevant supplier.
12. Payment Disputes and Chargebacks
Customers expressly agree to contact SAFARBAZ TRAVEL AND TOURISM – FZCO through the Contact Customer Service link prior to initiating any payment dispute, chargeback, or claim with a bank, credit card issuer, or payment service provider.Both parties agree to make reasonable efforts to resolve any dispute in good faith.
Initiating an unjustified chargeback after receiving confirmed travel services, travel documentation, or booking confirmations may constitute a breach of these Terms and may result in the recovery of costs, fees, and any losses permitted under applicable law.
13. Governing Law and Jurisdiction
This Refund & Cancellation Policy, together with any booking made through SAFARBAZ TRAVEL AND TOURISM – FZCO, shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.
To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to this Policy, any booking, or any travel service provided by SAFARBAZ TRAVEL AND TOURISM – FZCO shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.
Nothing in this Policy shall limit or exclude any mandatory rights or consumer protections that cannot be waived under the applicable laws of the customer’s country of residence.
14. Company Cancellation, Failure to Provide Services, and Insolvency
14.1 Cancellation by Safarbaz Travel
- If SAFARBAZ TRAVEL AND TOURISM – FZCO cancels a confirmed tour, travel package, or other travel service for reasons attributable to the Company and is unable to offer a suitable alternative that the customer accepts, the customer shall be entitled to a full refund of the amount paid to the Company for the cancelled services that have not been provided.
- No alternative service shall be imposed on the customer without their agreement.
14.2 Failure to Provide Confirmed Services
- If SAFARBAZ TRAVEL AND TOURISM – FZCO is unable to provide a confirmed service for which payment has been received, the Company will notify the affected customer as soon as reasonably practicable and explain the available options.
- Where the Company is responsible for the failure to provide the service, the customer shall be entitled to a refund for the affected services that were not provided. Any refund will be calculated based on the amount paid for the affected services, taking into account any services already properly provided
14.3 Suspension or Cessation of Business Operations
- Safarbaz Travel operates on a small and controlled scale. Group sizes are limited (typically no more than 30 participants per departure), and the Company maintains direct oversight of bookings and supplier arrangements.
- Customer payments are currently held in the Company’s operating account and are used to arrange the relevant travel services.
14.4 Insolvency or Bankruptcy
- If SAFARBAZ TRAVEL AND TOURISM – FZCO suspends or permanently ceases its business operations, or becomes subject to formal insolvency or liquidation proceedings, outstanding customer payments and refund claims will be handled in accordance with applicable UAE insolvency law.
- In such circumstances, customers will generally rank as unsecured creditors. The Company will make reasonable efforts to notify affected customers, provide information regarding outstanding bookings, and explain the available procedures for submitting claims.
- The Company will not knowingly misrepresent the status of customer bookings, the availability of funds, or the likelihood of a refund.
14.5 Refund Processing and Customer Communication
- For cancellations or failures to provide services covered by this section, the Company will communicate the applicable refund procedure and any relevant timeframes to affected customers.
- Approved refunds will be processed within the time required by applicable law or, where no mandatory timeframe applies, within a reasonable period.
14.6 Mandatory Consumer Rights
- Nothing in this section excludes, restricts, or waives any mandatory consumer rights, refund entitlements, or other legal protections that apply under the laws governing the relevant booking.
15. Contact Us
If you have any questions regarding this Refund & Cancellation Policy or wish to submit a cancellation request, please contact us:
Email: support@safarbaztravel.com
Website: https://safarbaztravel.com