Frequently Asked Questions
Welcome to the Safarbaz Travel FAQ
Planning your next adventure with Safarbaz Travel? Here you’ll find answers to frequently asked questions about our tour packages, bookings and payments, accommodation, activities, transportation, and travel requirements.
We recommend reviewing the information below before making your booking to ensure you understand the details of your selected tour, including its inclusions, exclusions, and travel arrangements.
Tour Packages
What is included in a Safarbaz Travel tour package?
Each tour package has its own inclusions and exclusions. Please review the tour itinerary and package details before booking to see which services, activities, accommodation, and transportation are included.
How can I choose the right tour package?
Explore our available tours and compare their itineraries, destinations, duration, activities, and included services. If you need help choosing, Contact Safarbaz Travel for assistance.
Are flights included in the tour package?
Yes, flights are included in all our tour packages. Each tour has a designated departure airport, which is specified in the tour details. During checkout, you can select an alternative departure airport, such as one in the Netherlands, if you prefer to fly from another location. The additional cost for the alternative departure will be displayed in the tour extras section during checkout, with the price specified per person (for example, €150). per person
Are Safarbaz Travel tours operated directly by the company?
Yes, all tours are organised and operated directly by Safarbaz Travel. We manage our tours from the initial planning and organisation through to their execution, ensuring a well-coordinated travel experience for our guests. Our team oversees the tour arrangements and services in accordance with the itinerary provided for each tour.
Will a tour leader accompany the group?
Yes, all Safarbaz Travel tours are accompanied by one or more experienced tour leaders from the departure point to the destination and throughout the return journey. Our tour leaders are proficient in English, Persian, and German, ensuring clear communication and support for travellers throughout the trip. They coordinate the tour arrangements, provide guidance, share relevant information about the destinations, and assist the group to help ensure a smooth, well-organised, and enjoyable travel experience from beginning to end.
Booking & Payment
How can I book a tour with Safarbaz Travel?
Choose your preferred tour and follow the booking instructions provided on the website. If you need assistance, contact Safarbaz Travel through our WhatsApp Business support.
How will I know if my booking is confirmed?
You will be kept informed of all stages of your reservation and booking confirmation via email. Once your booking is confirmed, you will receive the relevant confirmation details and travel documentation by email.
If, for any reason, you prefer not to receive your documents by email, Safarbaz Travel can provide your booking confirmation, vouchers, and other relevant travel documents through an alternative communication method agreed upon with you. Alternatively, your tour leader can hand over the relevant documents to you directly.
Our aim is to ensure that you receive all the necessary booking information and travel documents in a convenient and accessible way before or during your trip, as appropriate.
Which payment methods are accepted?
Safarbaz Travel accepts online payments by Visa and Mastercard, as well as direct bank transfers.
If you choose to pay by direct bank transfer during checkout, the bank account details required to complete your payment, including the IBAN and payment reference number, will be sent to you by email.
Once you have completed the bank transfer, you will be asked to allow time for the payment to be received and verified. After your payment has been confirmed, your booking confirmation process will be finalised, and you will receive the relevant booking confirmation and travel documentation.
Please ensure that you use the correct payment reference when making your bank transfer so that your payment can be identified and processed efficiently.
Can I change my booking after confirmation?
Unfortunately, changes to a confirmed booking are generally not available. However, in certain circumstances, modifications may be possible, particularly for tours operating on a continuous basis or tours that are already active and ongoing.
Any request for a booking change must be reviewed by our Tour Manager or Tour Coordinator, who will assess the feasibility of the requested modification based on the tour schedule, availability, and operational arrangements.
We will review your request as quickly as possible and inform you of the outcome at the earliest opportunity. At Safarbaz Travel, our priority is to provide excellent service and assist you wherever possible, while ensuring that the quality and smooth operation of your tour are maintained.
What should I do if I experience a payment or booking problem?
If you encounter any problems with your payment or booking, please contact Safarbaz Travel through one of our available communication channels as soon as possible. Our team will assist you in resolving the issue promptly and guide you through the
If you encounter any issues with your payment or booking, please contact Safarbaz Travel through one of the following channels. Our support team will guide you through the necessary steps to resolve the issue as quickly as possible.
- WhatsApp Business: Contact our support team directly for assistance.
- Phone: Call us to discuss your payment or booking issue.
- Email: Visit our Customer Service page to submit your enquiry. From the Subject dropdown menu, select Payment Inquiry to help us direct your request to the appropriate team.
When contacting us, please include your booking reference, if available, and a brief description of the problem so we can assist you efficiently
Hotels & Accommodation
Which hotels will I stay in during the tour?
Accommodation details depend on the selected tour. Please review the itinerary and accommodation information provided with your package.
Can I choose my preferred hotel?
Hotel selection is not available for our standard tour packages, as accommodation is arranged in advance as part of the tour planning.
However, if you request a customised tour, you can choose your preferred hotel before the tour is finalised, subject to availability and the arrangements agreed upon with Safarbaz Travel.
Once your tour has been finalised and confirmed, changing the hotel is generally not possible unless the applicable cancellation terms and conditions permit such a change.
We recommend discussing your accommodation preferences with our team during the planning stage of a customised tour to ensure that your requirements can be considered before the booking is finalised.
Is accommodation included in the tour price?
Yes, accommodation is included in all Safarbaz Travel tour packages. The accommodation arrangements, including the hotels or other types of accommodation provided during the tour, are specified in the tour itinerary. Please review the itinerary for details about your accommodation throughout the trip.
Can I request a single room?
Yes, you can request a single room, subject to availability and the accommodation arrangements for your tour. An additional single-room supplement will apply.
When available, the single-room option will appear in the Tour Extras section during checkout. You can select this option when completing your booking, and the applicable additional cost will be displayed before you finalise your reservation.
If the single-room option is not listed among the available extras, please contact Safarbaz Travel before booking to discuss your requirements and check whether a single room can be arranged.
What should I do if I have a problem with my hotel?
If you experience a problem with your accommodation during the tour, inform your tour leader as soon as possible. If you cannot reach the tour leader, contact the hotel reception and Safarbaz Travel support for assistance.
Tours & Activities
Which activities are included in my tour?
The included activities are listed in the itinerary or tour package description. Please review these details carefully before booking.
Are entrance tickets included in the tour price?
Entrance tickets are included only when specified in the package details. Check the inclusions and exclusions for your selected tour.
Will I have free time during the tour?
Free time depends on the itinerary, schedule, and destination. Please review your tour programme for information about scheduled activities and independent time.
Can I join optional activities during the tour?
Optional activities may be available depending on the destination and schedule. Ask your tour leader about availability, arrangements, and any additional costs.
What if I cannot participate in a scheduled activity?
As our activities are organised for groups, it is important to inform your tour leader as soon as possible if you are unable to participate in a scheduled activity. This allows your tour leader to stay informed and coordinate the group arrangements accordingly.
Private & Exclusive Tours
Does Safarbaz Travel offer private tours?
Yes, Safarbaz Travel offers private tours. To enquire about private tour options and availability for your preferred destination, please visit our Customer Service page and submit your request. From the Subject dropdown menu, select Travel Packages so our team can direct your enquiry to the appropriate department.
Can I request a customized itinerary?
Yes, Safarbaz Travel can discuss private tour arrangements for your family or group. Please visit our Contact Us page and submit your enquiry. From the Subject dropdown menu, select Custom Tour and provide your group size, preferred destination, and travel dates so our team can discuss the available options with you.
Can I arrange a private tour for my family or group?
Yes, Safarbaz Travel can discuss private tour arrangements for your family or group. Please visit our Contact Us page and submit your enquiry. From the Subject dropdown menu, select Custom Tour and provide your group size, preferred destination, and travel dates so our team can discuss the available options with you.
Can I request specific activities or destinations?
Our tours generally include a pre-arranged itinerary with activities planned in advance. However, if you would like to experience a specific activity at your destination, Safarbaz Travel may be able to arrange it, subject to availability and local arrangements. Where possible, the activity can be offered as an additional option at the destination for an extra charge.
How can I enquire about a private tour?
Yes, Contact Safarbaz Travel through our WhatsApp Business support and provide your preferred destination, travel dates, group size, and any special requests.
Cancellation & Refunds
How can I cancel my booking?
Contact Safarbaz Travel and provide your booking details. Your cancellation request will be handled according to the applicable booking Terms and Conditions and Refund &cancellation policy.
Am I eligible for a refund if I cancel my tour?
Refund eligibility depends on the cancellation policy, the timing of your request, and the services included in your booking. Please review the applicable terms before cancelling.
How long does a refund take?
Refund processing times may vary depending on the circumstances of the cancellation, the applicable refund policy, and the payment provider. In most cases, refunds may take up to 4 weeks to be processed. If you have any questions or need an update on your refund, please contact Safarbaz Travel.
Can I change my travel dates instead of cancelling?
Date changes may be possible for tours that are offered on a continuous basis, provided that the request is made at least 30 days before the scheduled departure date and alternative dates are available.
Safarbaz Travel tours are generally planned and scheduled in advance. Some tours operate only once a year, while others are offered on multiple dates throughout the year. If your selected tour is not available on alternative dates, changing your travel dates will not be possible.
We recommend contacting Safarbaz Travel as early as possible to discuss your request and check the availability of alternative dates.
What happens if Safarbaz Travel cancels a tour?
If Safarbaz Travel is unable to operate a tour for any reason, you will be informed of the cancellation as soon as possible.
If the cancellation circumstances are not covered by the conditions outlined in our Refund and Cancellation Policy, you will receive a full refund of the amount paid, which will be processed within a maximum of 14 days. In most cases, the refund process is completed within approximately one week from the date the cancellation is announced.
For further information, please refer to our Refund and Cancellation Policy or contact our team.
Travel Documents & Requirements
What passport validity do I need to travel internationally?
Your passport must meet the entry requirements of your destination country, which may require at least six (6) months of validity beyond your travel dates. Requirements vary by country, so check the official entry regulations before travelling.
Can I travel if my passport is expired?
An expired passport is generally not accepted for international travel to another country. However, special arrangements may apply when returning to your country of nationality, depending on its regulations and the airline’s requirements. In some circumstances, an embassy-issued document may be necessary.
Do I need a visa for my destination?
Safarbaz Travel will inform you of the visa requirements applicable to your nationality for your chosen destination. If a visa is required, the applicable visa application fee will be displayed in the Visa Application Fee section during checkout.
If you choose to apply for a visa through Safarbaz Travel, our team will coordinate with you and provide the necessary information and guidance throughout the visa application process.
If you choose not to apply through Safarbaz Travel, obtaining the required visa for your destination will be your own responsibility. We recommend ensuring that you meet all visa and entry requirements before travelling.
Do I need travel insurance?
Safarbaz Travel highly recommends that all passengers arrange appropriate health insurance and travel insurance before their trip. Please note that obtaining and maintaining adequate health and travel insurance is the sole responsibility of each passenger.
We strongly recommend ensuring that your insurance provides sufficient coverage for your destination, the duration of your trip, and your planned activities.
Which travel documents should I bring?
Bring your valid passport, any required visas, booking confirmations, travel insurance documents, and other documents required for your destination. Keep digital copies of important documents in a secure location.
Tour Leaders & Guides
Will a tour leader accompany the group?
Yes, a tour leader will accompany your group from the departure point to the destination and throughout the return journey. Our tour leaders will be with you from the beginning to the end of the tour, coordinating arrangements and providing guidance and assistance throughout the trip.
Which languages does the tour leader speak?
Our tour leaders can communicate in English, Persian, and German, helping travellers throughout the tour. Please confirm the language arrangements for your specific tour before booking.
What is the role of the tour leader?
Your tour leader will be with you from the moment you meet at the airport until the end of the tour, accompanying the group throughout the itinerary and the entire trip. The tour leader is responsible for leading the group, coordinating tour arrangements, communicating important information, and maintaining contact with Safarbaz Travel headquarters regarding any specific situations or issues that may arise during the tour. They will also help ensure that the tour runs smoothly and according to the planned itinerary.
How can I contact the tour leader during the tour?
You can contact your tour leader during the tour using the phone number or WhatsApp contact details provided to you before departure. We recommend saving these contact details on your phone and keeping them accessible throughout your trip.Your tour leader will remain your primary point of contact for questions, assistance, and any issues that may arise during the tour.
What should I do if I have a problem during the tour?
Contact your tour leader as soon as possible. If you cannot reach them, contact your hotel when relevant or reach out to Safarbaz Travel through our WhatsApp Business support.
Transportation & Transfers
Is transportation included in the tour package?
Yes, transportation is included in all Safarbaz Travel tour packages. Transportation arrangements are organised according to the tour itinerary, and your tour leader will provide guidance regarding the scheduled transportation and meeting points throughout the trip.
Are airport transfers included?
Yes, airport transfers are included in all Safarbaz Travel tour packages. The transfer arrangements, including pickup details and meeting points, will be coordinated according to your tour itinerary. Your tour leader will provide guidance to ensure you know where and when to meet for your scheduled transfers.
What should I do if I miss my scheduled pickup or transfer?
Contact your tour leader immediately by phone or WhatsApp. If you cannot reach the tour leader, contact the hotel listed in your itinerary and ask them to pass on the message. You can also contact Safarbaz Travel through our WhatsApp Business support.
Your tour leader will help coordinate the next available option, subject to the applicable transportation arrangements and availability. Additional costs may apply if you miss a scheduled service because of your own delay.
Where can I find my pickup time and meeting point?
Please check your itinerary and the information provided by Safarbaz Travel. If you are unsure about the pickup location or time, contact your tour leader before the scheduled departure.
What happens if transportation is delayed?
As all transportation arrangements are organised in advance, any delays caused by the transportation service provider are the responsibility of that provider. Safarbaz Travel will do its best to assist in resolving any issues arising from such delays, within its available capabilities and resources, to minimise disruption to your travel arrangements.
If you experience a transportation delay, please inform your tour leader as soon as possible so that the situation can be coordinated with Safarbaz Travel and the relevant service provider.
Meals & Dining
Are meals included in the tour price?
Meal arrangements and other inclusions are specified in the Inclusions and Exclusions section on each tour page. Meal plans are generally listed as Breakfast, Half Board, Dinner, or All-Inclusive, depending on the tour.
Please review the Inclusions and Exclusions section carefully before booking to ensure you understand which meals and other services are included in your selected tour.
Can I request vegetarian or special meals?
You may request vegetarian, vegan, or other special meals before booking or as early as possible. The availability of these options depends on the facilities and services offered by the hotel or accommodation provider at your destination.
If a vegan menu or other special meal option is available at the hotel restaurant, an additional charge may apply. Any extra cost must be paid by the passenger requesting the special meal.
We recommend informing Safarbaz Travel of your dietary requirements in advance so we can check the available options with the relevant accommodation provider.
Can you accommodate food allergies?
Please notify us of any food allergies before your trip. Although we can communicate your requirements to relevant providers, we cannot guarantee that every restaurant or food preparation facility will be free from allergens.
Will I have time to eat during sightseeing activities?
Meal breaks depend on the itinerary and daily schedule. Your tour leader can provide information about planned breaks and available dining options.
Can I choose my own restaurants during the tour?
Depending on the itinerary and scheduled group activities, you may have opportunities to choose your own restaurants during free time. Your tour leader can suggest suitable options.
Accessibility & Special Requirements
Are Safarbaz Travel tours suitable for travellers with reduced mobility?
Accessibility depends on the destination, accommodation, transportation, and activities included in each tour. Please contact us before booking to discuss your mobility requirements and determine whether the tour is suitable.
Can I request special assistance during the tour?
Please let Safarbaz Travel know about your assistance requirements before booking. We will discuss the available arrangements and any limitations that may apply.
Can I bring a wheelchair or mobility aid?
Please contact us before booking to confirm whether your wheelchair or mobility aid can be accommodated by the transportation providers, accommodation, and activities included in your tour.
Can I travel with children or elderly family members?
Unfortunately, our group tours are not designed to accommodate children. However, children may participate in our private tours, subject to the arrangements agreed upon with Safarbaz Travel.
Elderly travellers are welcome to consider our tours; however, if a traveller has specific medical conditions or requires special assistance, they are responsible for arranging any necessary nursing care, personal assistance, or additional support during the trip. Any associated costs must also be covered by the traveller requesting these services.
We recommend carefully reviewing the tour itinerary and considering the specific needs of each traveller before booking.
Contact & Support
How can I contact Safarbaz Travel?
You can contact Safarbaz Travel through our WhatsApp Business support for assistance with enquiries, bookings, and travel-related questions.
WhatsApp Business Support
Can I contact Safarbaz Travel about an existing booking?
Yes. Please contact our support team and provide your booking reference, travel dates, and any relevant details so we can assist you more efficiently.
What information should I provide when contacting support?
Please include your name, booking reference if available, travel dates, and a clear description of your question or problem. Avoid sharing sensitive payment information in messages.
Who should I contact if I cannot reach my tour leader?
If you cannot reach your tour leader, contact Safarbaz Travel through our WhatsApp Business support. If your concern involves your hotel, you may also contact the hotel reception for assistance.
Can I contact Safarbaz Travel before booking a tour?
Yes. You can contact us with questions about destinations, itineraries, package inclusions, and other travel arrangements before making your booking.
Travel Safety & Emergencies
What should I do in an emergency during my trip?
You can contact Safarbaz If you are in immediate danger or need urgent medical or police assistance, contact the local emergency services first. Then inform your tour leader and Safarbaz Travel as soon as it is safe to do so.
What should I do if I lose my passport?
Report the loss to the appropriate local authorities when required and contact your country’s embassy or consulate for guidance on replacement travel documents. Inform your tour leader if you are travelling with a group.
What should I do if I become ill during the tour?
Inform your tour leader as soon as possible. Seek appropriate medical assistance, and contact your travel insurance provider if necessary. For serious or life-threatening symptoms, contact local emergency services immediately.
How can I keep my belongings safe while travelling?
Keep your passport, money, electronic devices, and other valuables secure. Be aware of your surroundings, follow local safety advice, and avoid leaving valuables unattended.
How can I contact Safarbaz Travel in an emergency?
For assistance related to your tour, contact your tour leader first when possible. You can also reach Safarbaz Travel through our WhatsApp Business support. In an immediate emergency, always contact local emergency services first.
WhatsApp Business Support
Still Have Questions?
Couldn’t find the answer you were looking for? We’re here to help!
If you have any questions about our tour packages, booking process, payment methods, or travel arrangements, please don’t hesitate to contact Safarbaz Travel. Our team will be happy to assist you before you make your booking.