Traveler Safety
Practical guidance to help you stay safe, informed, and confident throughout your journey. From preparing for your trip to handling unexpected situations, discover simple steps and resources designed to help you travel with greater peace of mind.
Before Your Trip
A little preparation can make your trip smoother and help you feel more confident from the moment you leave home.
Check Your Booking
Review your booking details, including the property address, check-in information, and contact details.
Know Your Destination
Familiarise yourself with your destination, including local transport, important locations, and useful contact information.
Keep Important Information Accessible
Keep your booking details, important contacts, and any essential travel information easy to access when you need them.
During Your Trip
Simple precautions during your trip can help you stay aware, protect your information, and know what to do if you need assistance.
Stay Aware of Your Surroundings
Pay attention to your surroundings, especially when arriving somewhere new or moving through unfamiliar areas.
Protect Your Personal Information
Keep sensitive information private and be cautious when sharing personal or booking details with others.
Know How to Get Help
Keep useful contact information available and know where to find help if you have a question or safety concern.
If Something Goes Wrong
If something doesn’t go as planned, stay calm and focus on getting the right help. The steps below can help you decide what to do next.
Stay Safe
If you feel unsafe or are facing immediate danger, move to a safe place and contact local emergency services when necessary.
Get Help
Contact the appropriate support team and share the relevant details so they can understand the situation and assist you.
Report the Issue
If you experienced a safety concern or serious issue, report it through the appropriate support channel and provide clear details about what happened.
Need More Help?
If you have a question, need assistance with a booking, or want to report a safety concern, our customer service team can help you find the right next step.